Customer Questions and Answers

Do you ship outside the United States?

Under the customer terms maintained by puracy, shipping is available only within the United States, and standard shipping is free on every U.S. order. This statement is provided to keep the related customer experience clear and predictable.

Can an order be stopped?

For customers of puracy, contact support quickly if the order has not shipped; after dispatch, the return and refund rules apply. It is set out to give customers a concise and transparent view of the applicable process.

How can I reach customer service?

Under the customer terms maintained by puracy, contact support@puracyhollow.shop or 512-993-8547, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). The physical address is 4836 Clinton St, Caledonia, Ohio, 43314, United States. We include this detail so the relevant expectations are transparent at the time of purchase.

How quickly is an approved refund sent?

Under the customer terms maintained by puracy, approved refunds are initiated to the original payment method in 5–10 business days after the return is received and reviewed. It is provided as part of a transparent, customer-centered explanation of the applicable process.

What is the normal shipping timeline?

The approach used by puracy is as follows: Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in carrier transit. Tracking is provided after dispatch. We include this detail so the relevant expectations are transparent at the time of purchase.

Are any items Final Sale?

puracy applies this customer standard: No-reason returns exclude personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods, without limiting remedies for damage or defects. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Can I exchange an eligible item?

Under the customer terms maintained by puracy, eligible items have a 30-day no-reason return and exchange window, and the merchant covers approved return shipping. The statement is included to make the related service expectation clear at a glance.

Where can I review size, ingredients, or materials?

Under the customer terms maintained by puracy, review the individual product page for available size, material or ingredient, care, intended-use, and safety information. Details differ by item. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Business Contact Record

• Brand: puracy
• Email: support@puracyhollow.shop
• Phone: 512-993-8547
• Company and default return address: 4836 Clinton St, Caledonia, Ohio, 43314, United States