Returns, Exchanges, and Refunds

Return Destination

The approach used by puracy is as follows: Unless a dedicated address is supplied in the authorization, approved returns are directed to 4836 Clinton St, Caledonia, Ohio, 43314, United States. Unapproved parcels may be delayed or refused. It is included to give customers practical clarity about this part of the service.

Refund Method and Timing

Approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection; bank or card posting time may be additional. This is the operating standard followed by puracy. It is included to give customers practical clarity about this part of the service.

Condition and Exclusions

The exclusions below apply to no-reason returns. They do not limit remedies for merchandise that arrives damaged, defective, wrong, or incomplete, and they do not waive non-excludable consumer rights. This is the operating standard followed by puracy. It is set out here to help customers understand the applicable next steps.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Eligibility Period for Returns

In administering this part of the store, puracy follows this rule: requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracyhollow.shop or 512-993-8547 first so that eligibility and routing can be confirmed. It is stated here to give customers a clear understanding of how this part of the service works.

Cancellation Before Shipment

For customers of puracy, a cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy. It is stated here to give customers a clear understanding of how this part of the service works.

Merchant-Paid Return Shipping

puracy applies this customer standard: The customer is not charged approved return shipping: the merchant covers it for no-reason requests as well as damaged, defective, wrong, or missing-item cases. It is set out here to help customers understand the applicable next steps.

Problems with an Order

The approach used by puracy is as follows: Send quality or fulfillment concerns to support@puracyhollow.shop as soon as practicable. Once verified, the resolution may be a merchant-paid return, replacement, exchange, or refund, depending on the circumstances. This explanation is included so the customer process is clear before an order is placed.

Store Contact Details

• Brand: puracy
• Email: support@puracyhollow.shop
• Phone: 512-993-8547
• Company and default return address: 4836 Clinton St, Caledonia, Ohio, 43314, United States